- General Information
- Manufacturer
- Extreme Networks, Inc
- Manufacturer Website Address
- http://www.extremenetworks.com
- Brand Name
- Extreme Networks
- Service Name
- ExtremeWorks Advanced Hardware Replacement - Extended Service
- Product Type
- Service
Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
- Service Information
- Service Main Type
- Exchange
- Service Sub Type
- Physical
- Electronic
- Service Characteristic
- Parts
- Service Description
- 24x7xNext Business Day
- Provided Support
- Parts Replacement
- Diagnosis
- New Releases Update
- Phone Support
- Email Support
- Web Knowledge Base Access
- Web Support
- Software Support
- Software Update
- Software Upgrade
- Escalation Management
- Service Response Time
- Next Business Day - Parts Replacement
- Service Location
- Service Depot
- Service Duration
- 1 Year